Your Europe adventure officially begins the moment you book with our Travel Consultant. They're your first point of contact and ensure your journey is set up seamlessly.

You’ll receive a Customer JotForm, which is mandatory to fill. This form captures all the essential details - from passport information to special requirements.

Please ensure all fields are filled accurately.

Why it matters:

Submitting this form triggers the next steps in our system.

Example:

Once you submit the form, you will automatically receive a confirmation email, followed by your Proforma Invoice in your inbox.

Once your form is submitted, a proforma invoice lands in your inbox with a clear breakdown of your payment. We keep things simple, upfront, and fully transparent.

Think of this as your personal travel playback. Shared via email and WhatsApp, it covers:

- What to pack for European weather (layers, jackets, shoes)

- Forex rules & currency card options

- International SIM/e-SIM connectivity

- Airport & Immigration formalities

- Local etiquette (tipping, language basics, safety)

- Travel insurance essentials

- A detailed FAQ section to clear most doubts upfront

Behind every seamless journey is a strong support crew. Hers's yours:

No missed deadlines here. We send you timely WhatsApp reminders for payments so you're always ahead of schedule.

Around 15 days before departure, your dedicated WhatsApp Group is created by our Operation Team.

This is where your fellow travelers, your Tour Manager(Captain), and our backend team come together.

From important updates to last-minute tips, everything flows here. From this stage, our Destination Specialist - Mr. Adil will be your point of contact through the WhatsApp Group.

If in rare cases you're unable to reach Mr. Adil, then only connect with our Pre-Trip Assurance Crew.

Once inside the group, you'll receive a Declaration Form. This form is mandatory for all travelers.

Why it matters:

- Based on this form, we prepare the Final Boarding Sheet.

- Your final travel documents will be issued only after the form is submitted.

After the WhatsApp Group is live and declaration forms are submitted, two important steps follow:

- Travel Documents Shared Individually

Each guest receives their complete set of documents directly, ensuring you have everything handy.

- Group Briefing Call

A joint call with all travelers is conducted by our team, covering:

1- Day-wise plan walkthrough

2- Transport modes and timings

3- Key attractions and highlights

4- Pick-up and drop instructions

5- City tax, tipping norms, and other local essentials

This ensures you start your Europe journey well-informed, confident, and fully prepared.

Around 3 Days before your departure date, we share the Final Rooming List with all guests.

why it matters:

- Confirms your room sharing details.

- Lets you know exactly who you'll be staying with.

- Helps our on-ground team prepare for smooth check-ins at hotels.

Think of this as your personal preview of your stay experience, so there are no surprises when you arrive in Europe.

This is it - your Europe adventure begins! From airports and transfers to city tours and hotel stays, our team ensures everything runs smoothly so you can focus on exploring and making memories.

After your journey, we'll request your feedback. And this isn't just routine - it's directly reviewed by our Customer Experience Head.

Why it matters:

- Your honest input helps us refine and enhance future Europe trips.

- Positive shoutouts are shared directly with the crew that made your experience memorable.

- Constructive feedback ensures quicker resolutions and constant improvement.

It only takes 2 minutes to fill, but the impact is lasting. Your story becomes our roadmap to build even better journeys.

Your final invoice is automatically sent over email at the start of your trip (if you've filled the customer form).

TCS is deposited quaterly on the PAN cards provided by clients and reflected accordingly.

Our responsibility doesn't end when your trip does. If anything remains unresolved, here's your clear escalation ladder:

Stage 1 - Initial Resolution

Grievance Officer: Bhumika Johri

Email: bhumika.johri@wanderon.in

Acknowledgement Timeline: 48 hours

Resolution Timeline: 10 working days

Stage 2 - Escalation

Escalation Officer: Nidhi Singh

Email: nidhi.singh@wanderon.in

Resolution Timeline: 15 working days

Stage 3 - Final Redressal

Head of Grievance Redressal: Gaurav Singh

Email: gaurav@wanderon.in

Resolution Timeline: 30 days.