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Indigo’s CUTE Fee Sparks Debate: Understanding Airline Charges

23 Aug, 2024 5 minutes read
Written by Arpit

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23 Aug, 2024 5 minutes read Written by Arpit

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Table of Contents

  • What Is CUTE FEE In Airlines?
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An inquiry about Indigo’s CUTE Fee has recently gone viral! Advocate Shrayansh Singh questioned IndiGo airline’s “Cute Fee” on X(formerly Twitter) wondering if it was charged to passengers for being cute or if it referred to the airline’s own cuteness. This tweet caused a stir online and has received a mixed response from netizens. Indigo Airlines quickly responded to his tweet. 

This incident fueled discussions about various extra charges airlines add to ticket prices. Many travellers already find flight costs high, and these additional fees make flying even more expensive. 

What Is CUTE FEE In Airlines?

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“Dear IndiGo, What is this ‘Cute Fee’? Do you charge users for being cute? Or do you charge because you believe that your aeroplanes are cute?” advocate Shrayansh Singh tweeted. He also questioned the “User Development Fee” and “Aviation Security Fee”. 

To this, Indigo Airlines responded that the CUTE fee stands for “Common User Terminal Equipment” charge. This fee covers the cost of airport facilities that passengers use, such as escalators and metal detectors. The airline says it’s a standard charge for using various equipment during a traveller’s time at the airport. 

For the above clarification, Singh pointed out that the airport equipment like metal detectors, is managed by the Central Industrial Security Force (CISF), a government agency. Singh believes that the government should bear the costs for these items and not travellers. 

His comments raise questions about which airport services should be covered in ticket prices and which should be government-funded.

Advocate Shrayansh Singh further argues that airport infrastructure should be funded by public money and taxes, not extra charges on passengers. 

Many social media users agree with Singh, questioning why travellers should pay for what they see as basic airport services. Others defend the airline, saying these fees help cover necessary costs. Few people questioned if Indigo’s CUTE fee was recently added and is region-specific. 

Amid this discussion, it is evident that passengers demand proper information about the ticket fee they are being charged. It highlights the clear need for airlines’ justification and clear communication including Indigo’s CUTE Fee and similar charges. 

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