WanderOn's Customer Success Commitment
Multi-Level Complaint Resolution Process
Stage 1 - Initial Resolution
- Grievance Officer: Bhumika Johri, Sonakshi Saxena
- Email: customersuccess@wanderon.in
- Phone: +91-8826255968, +91-9289800924
- Acknowledgement Timeline: Within 48 Hrs.
- Resolution Timeline: Within 10 working days
Stage 2 - Escalation
- Escalation Officer: Nidhi Singh
- Email: nidhi.singh@wanderon.in
- Resolution Timeline: Within 15 working days of escalation
Stage 3 - Final Redressal
- Head of Grievance Redressal: Gaurav Singh
- Email: gaurav@wanderon.in
- Resolution Timeline: Within 30 days of lodging of complaint.
How to File a Complaint
Customers may raise a grievance through any of the following modes:- Email: Send details of your complaint to the designated officer (as per stage).
- Helpline: Call our Grievance Officer during working hours.
Grievance Redressal Mechanism- Every complaint will be acknowledged within 48 hours.
- All grievances will be targeted for resolution within 15 days, and shall in no case exceed the statutory period of 30 days.
- Our escalation framework ensures that unresolved complaints are elevated for further review and timely redressal.
- WanderOn respects and upholds all consumer rights under the Consumer Protection Act, 2019.
WanderOn Special
WANDERON EXPERIENCES PVT LTD
CIN-U63040HR2019PTC118957
3rd Floor, Building No-436, Phase IV, Udyog Vihar, Sector-18, Gurugram, Haryana-122015
© WANDERON EXPERIENCES PVT LTD, All rights reserved.
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