Stage 1 - Initial Resolution
Grievance Officer: Bhumika Johri, Sonakshi Saxena
Email: customersuccess@wanderon.in
Phone: +91-8826255968, +91-9289800924
Acknowledgement Timeline: Within 48 Hrs.
Resolution Timeline: Within 10 working days
WanderOn's Customer Success Commitment
Multi-Level Complaint Resolution Process
Stage 2 - Escalation
Escalation Officer: Nidhi Singh
Email: nidhi.singh@wanderon.in
Resolution Timeline: Within 15 working days of escalation
Stage 3 - Final Redressal
Head of Grievance Redressal: Gaurav Singh
Email: gaurav@wanderon.in
Resolution Timeline: Within 30 days of lodging of complaint.
How to File a Complaint
Customers may raise a grievance through any of the following modes:
Email: Send details of your complaint to the designated officer (as per stage).
Helpline: Call our Grievance Officer during working hours.
Grievance Redressal Mechanism
- Every complaint will be acknowledged within 48 hours.
- All grievances will be targeted for resolution within 15 days, and shall in no case exceed the statutory period of 30 days.
- Our escalation framework ensures that unresolved complaints are elevated for further review and timely redressal.
- WanderOn respects and upholds all consumer rights under the Consumer Protection Act, 2019.
